Shipping Information
All orders are shipped from our warehouse located in Malaga, Spain.
Shipments are made in a discreet white envelope approximately 17 cm x 12 cm, with no visible references to the contents.
All orders include a tracking number. Once your shipment arrives in Mexico, you can track it directly on the Correos de México website.
Please note that the tracking number may take up to 24 hours to become active. This simply means that the envelope has not yet been scanned by the postal service.
Order tracking
In most cases, there is a customs phase in your country. During this process, it is completely normal for tracking to show no movement for approximately 7 to 10 days.
Meanwhile, you can also find additional information on the official Correos España website:
www.correos.es
Once the shipment has been processed by the local postal services, the tracking will be automatically updated again.
We recommend that you regularly check the status of your shipment and go to your post office when the tracking indicates that the letter has arrived in your city.
Success rate
Approximately 90% of orders arrive at their destination successfully. Most issues are due to incomplete addresses, delivery errors, or losses during transit.
Delivery time
The estimated delivery time is 15 to 30 days.
However, in some cases the timeframe may be longer due to postal delays, customs controls or logistical issues beyond our control.
We do our best to get orders to you as quickly as possible, but we appreciate your understanding and patience during the international shipping process.