Frequently Asked Questions
Do you ship to Mexico and Latin America?
Yes, we ship to Mexico, to all its states, and also to most countries in Latin America. We do not ship to the United States.
My order status isn't progressing, is that normal?
Yes, that's normal. In many cases, the order may be in customs processing. During this phase, tracking information may not be updated for a week or even 10 days.
My tracking only shows "Deposit in Spain", what does that mean?
This is normal. The tracking information will be updated once the letter is scanned by your country's postal service. In the meantime, you can find more details on the official Correos España website: www.correos.es.
I haven't received the card payment link, what should I do?
We are a company located in Spain, so there may be time zone differences or times when our offices are closed. If you don't receive the link immediately, please be patient: it usually takes a few hours.
Do you give away seeds with all orders?
Yes, we include free seeds with orders.
How long does delivery take?
The usual delivery time is 2 to 3 weeks. This may vary slightly depending on the efficiency of the postal service and customs clearance.
Is your website reliable?
Yes. We've been in business for four years and have hundreds of loyal customers. We understand that it's normal to have doubts when placing your first order, but our goal isn't to deceive anyone, but rather to offer excellent service and build customer loyalty.
What is the difference between feminized and autoflowering seeds?
Feminized seeds are designed to produce female plants and typically rely on the light cycle to initiate flowering. Autoflowering seeds flower automatically according to their age, without depending as much on the photoperiod.
What is the delivery success rate?
Approximately 90% of orders arrive without issue. The remaining 10% are usually due to incomplete addresses, errors in shipping information, or, in some cases, loss or theft during transit.
I have health problems, what variety do you recommend?
The CBD and CBG strains are available in the site's navigation menu. You can check that section to find genetics geared towards milder or medicinal profiles.
I sent a message and haven't received a reply, why?
We respond to all messages as soon as possible. If you haven't received a reply, please check that your message was sent correctly and keep in mind time zone differences. We also ask that you always maintain respectful communication so we can best assist you.
Are your seeds of good quality?
Yes, we work with Spanish and Canadian breeders renowned for the quality of their genetics. Even so, nature isn't always 100% predictable: some seeds may not germinate, suffer during transport, or, in rare cases, produce plants with unexpected behavior. This can happen even with high-quality seed banks.